Frequently Asked Questions
Problems playing the videos?
Click on this short video to test it:
If you cannot play the video, please update your browser or download one of these 5 browsers. Please also ensure that you are using the most updated version of your browser.
Click on the link to download/update (it’s all free):
- Chrome (recommended)
- Firefox (bei Firefox „Gecko“ gibt es oft Ton-Probleme)
- Internet Explorer
Then re-open the page with the interview in your new/updated browser.
If this still doesn’t work, please contact us at: firstname.lastname@example.org.
Problems playing the videos online?
Please use one of the 5 browsers in the CURRENT version. See above under (TEST…).
If you were able to watch the videos previously, please check the following:
Were you on the interview page before the start time?
If so, reload the page (after the start time!) in your browser with Ctrl+ R or Apple + R (for Apple devices).
Is your internet connection fast enough? Check the speed here: www.speedtest.net/de
Are you using a different browser than before?
Are you using a different computer/tablet/mobile phone?
Please deactivate all adblockers in your browser for all pages on the website „7th International Homeopathy Online Congress”.
(Of course we don’t post ads here – but we have previously experienced that in some cases it blocks our videos).
The audio is difficult to understand
For problems with the audio:
Using headphones or earphones usually immediately helps.
Sometimes changing browsers can help – „FIREFOX Gecko“ often has sound problems! (for other browsers please see above: „TEST if…“)
How and when can I watch the video interviews?
Click here to view the dates of the individual interviews, and the schedule of the congress: Dates
I am having difficulties registering
- Please switch off your AdBlocker – of course we do not advertise here, but some AdBlockers mistakenly recognise our registration form as advertising, and thus prevent a smooth registration.
If all else fails, please email us at: email@example.com
Is it free to participate?- Yes!
Yes, participation is completely free of charge! The videos will be released in the congress period (12.02. to 21.02.2021) in blocks of 2 to 3 videos for all who have registered. We will inform you about the sequence of the videos via email (from firstname.lastname@example.org).
Is it possible to download the videos?- Yes!
If you want to watch the videos before or after the congress, you can buy the whole package during the congress (12.02. to 21.02.2021) at a reduced price. This includes:
Here are the instructions on how to get the Congress Package (see congress package) in order to download all of the videos.
What will happen with my email address?
Your data is safe with us! We DO NOT share your data from our email programme (Klick-Tipp) with third parties under any circumstances. We try to communicate as closely as possible with our participants – the most efficient way is still via email! If you no longer wish to be on our mailing list you can leave at any time with the click of a mouse.
Can I find the videos somewhere else?
No. The complete interviews with the experts are only available exclusively at the 7th International Homeopathy Online Congress or in the Congress Package.
Problems playing videos & audios after purchase and download from the members' area
- Once you have downloaded a package, you will need a programme to „unzip“ it – usually this is a standard programme on your computer – PC (WinZip) or Apple (Archive) – if you do not have this on your computer we recommend 7-ZIP (for PC) or Stuffit Expander (Mac).
After downloading and unzipping, you can usually view the videos & MP3s very easily with iTunes (our recommendation).
Please note that we cannot offer any guarantee or installation help for the browser „Chrome“ or the software mentioned here for playing the file formats MP3, MP4 and PDF. We assume that you have basic computer skills with which you can use our platforms, and can install the suggested programmes independently.
Can I gain credits for my apprenticeship/higher education course by buying the congress package?
No, unfortunately it is not possible to provide proof of further training by purchasing the congress package and this is therefore not recognised.
Click here to go back to the start page: 7th International Homeopathy
in the Spirit of Humanity
Thank you for your interest in the summit!
Here, we have compiled a list of frequently asked questions about the congress – if anything is unclear to you, please do not hesitate to contact us at email@example.com or use our support form. We will usually get back to you within 3 hours.